Public Interest Design

A person, not a problem: why we tell stories the way we do

Every photograph a charity publishes makes an argument about the person in it. It says who they are, what they’re capable of, and what they need from you. For decades, the charity sector has made the same argument over and over: here is someone poor, waiting for your help.

We don't accept this. The women we work with design, finance and build their own homes. They run savings groups, train as builders and are improving their communities without fanfare. A camera that only looks for hardship misses all of that. A story that only describes desperation leaves the audience knowing less than when they started.

What is ethical storytelling?

It’s the sharing of real life experiences with care, respect and consent. We must consider what we say, how we share a story, and what it means for the people in it once it’s out in the world.

At AzuKo, we hold ourselves to six things:

  1. Every story starts with why. Who is this story for, what do we want it to change, and are we the right people to tell it?

  2. Consent is a conversation, not a signature. People hear, in their own language, where their story will go, who might see it and what the risks are. They decide whether and how they're named, and they can change their mind.

  3. People are the experts on their own lives. They know their story better than we ever will. Our job is to listen closely and get the details right. They have the final word.

  4. The whole story. Not pity, and not a hero's tale either. As Chimamanda Ngozi Adichie said, the problem with stereotypes is “not that they are untrue, but that they are incomplete”.

  5. Do no harm, even if it means saying nothing. If a story can't be told safely and honestly, we don't tell it.

  6. Stories return home. Where possible, photographs and stories are given back to the people in them.

Underneath all six sits one question: how would I feel if this story were told about me?

We set an ethical storytelling challenge within Designing with dignity, our humanitarian architecture course. Each participant tells the story of someone they meet who inspires them, asking for their consent and focusing on what they’re achieving. One of our favourite moments is seeing those stories handed back to the people in them.

Behind the lens: Ananna and Arif

Photographers Ananna and Arif

Who holds the camera matters. Someone who knows a place sees things a visitor might miss, and the people being photographed know the difference too.

Ananna and Arif are local photographers and architecture students. On the banks of the Teesta river in northwest Bangladesh, they spent time with our team and communities, learning what life beside such a volatile river is like, and what people hope for.

We asked them how they approach the responsibility of photographing people’s lives:

  • Ananna: a more complete and honest story

For Ananna, photography carries a responsibility that goes beyond recording what's in front of her. “The way we frame a person, choose a moment, and tell a story can influence how others perceive them”, she says.

She is clear that this doesn't mean making everything look rosy.

“Photographing with empowerment in mind does not mean ignoring difficulties or presenting an unrealistically positive picture. It means telling a more complete and honest story, one in which people are seen as active participants in their own lives rather than passive recipients of help.”
— Ananna
Woman sewing in front of her house

One of her photographs shows a woman working carefully on a bright piece of fabric outside her home. “What stays with me most is the woman herself and the dignity of her everyday labour”, Ananna says. “The image invites viewers to notice her skill, effort, and individuality.”

Documenting this story with AzuKo and Nirapod Bangladesh Songstha has changed how she sees her own country, and her role in it. “It has made me deeply accountable for the position I hold behind the lens... Every photograph is a choice.”

  • Arif: see a person, not a problem

Arif's method starts with patience. “I usually watch first, staying a little to the side and letting a scene settle”, he says. “I wait for a moment when light, expression and movement meet, instead of asking someone to pose as a symbol of hardship.”

What he finds when he waits is the stuff a quick glance misses.

“A woman might stitch while keeping an eye on several children. Women pool small savings or share tools so no one is left without. Someone adapts her home or stall for flooding, heat or limited space... These things are not done for an audience. They are part of how people keep life going for one another.”
— Arif
Life along the river Teesta

He titled one of his Teesta photographs ‘Still Here’. Two children ride off, a young man walks his own path, and an older man sits by the river. “Three ages and three different journeys share the same landscape”, he says. “Generations change, but the stories of life and nature continue.”

His hope for anyone who sees his work is simple: “I want people to look at my photographs and see a person, not a problem.”

Beyond the photograph

Ananna and Arif noticed what we see every day. Women are already adapting their homes, pooling their money and looking out for their neighbours. AzuKo’s work starts from that strength. We can't build with women as equals and then describe them as helpless. Our co-design approach and storytelling must match.

Ethical storytelling doesn’t stop at the image. It shapes how we write, report and share what we learn:

  • We name the causes. Housing poverty isn't a natural state or a personal failing. It comes from who owns land, who can borrow money and who bears the brunt of a changing climate. A story that shows a damaged home without saying why leaves readers thinking that's simply how things are.

  • We're not the hero. We don't design for communities. We design with them, and the same goes for telling their stories. That's why we call the women we work with Homemakers: people who design, finance and build, not people who wait to be housed. We ask supporters to stand with them.

  • We credit what we learn. Much of what we know about building decent homes comes from women, and their communities. When we share those insights with others, we credit them.

  • We report honestly. We understand donors want numbers. But a figure next to a photo of someone looking desperate tells a story we don't believe. We show the work as it is: skilled, creative, collective, with the setbacks included.

This takes longer. Getting consent properly, understanding the context, and going back to communities with published stories all take time and money that our small team feels. We think it's worth it, because the alternative costs the people in the stories far more.

Learning to see

Ananna put it best: “Photography is as much about learning to see as it is about learning to take pictures.” That's true for anyone who tells stories about other people's lives, whether they're a charity, a journalist, or a volunteer. It is a responsibility.

Next time you see a photo or read an article from a charity, including ours, ask whose story it is and who chose how it was told. Ask whether the person in it would recognise themselves. Ask yourself, what have you learned about their humanity?

As Arif says, “If we keep looking only for problems, that may be all we ever see.”

 
 

Inspired to give back

When you meet Aretha, it’s clear she’s on track to make a difference. Her energy and enthusiasm for whatever she’s involved with – studies, tutoring, volunteer work – is infectious.

She’s currently studying a Masters in Engineering and Architectural Design in London, and contributes to important dialogues to increase diversity in the profession, such as the Black Females in Architecture network.

“I began to seek architectural experience during my final years of sixth form, it quickly became apparent that I could not see myself reflected within the industry.”
— Aretha

An early mentoring experience at the age of 17, which helped pave her way into architecture school, has motivated Aretha to give back. She joined AzuKo’s Designing with dignity course in Bangladesh to learn about humanitarian architecture, and the tools to design more ethically and collaboratively.

“Designing with dignity is a hands-on, life-enriching course that pushes you to the edge of your comfort zone. It challenges you to question every pre-conceived notion you have of architecture and encourages a truly collaborative design process, where every voice can be heard.”

Throughout the course, Aretha worked hard to listen, learn and lead with empathy. She helped conduct a needs assessment, map a community and their assets, and held interviews to understand more about the challenges people face, their hopes and dreams.

Almost half the population of Bangladesh don’t have access to a clean, safe toilet of their own. It’s simply unacceptable. Aretha was not afraid to get her hands dirty. Working alongside a family, and supported by our local construction team, she built a new twin-pit, pour-flush toilet. An incredible achievement, that will bring safety and dignity.

“I learned that it is really important not to centre yourself within humanitarian work, especially when building for others or creating things that need to benefit other people. It can be so easy to impose your own way of doing things (even if you have the best of intentions) but this is not how you achieve the best result. I think it really strengthened my ability to listen and help.”
Construction work

Inspired by her time on the course, Aretha is now looking to take a new module ‘Engineering for International Development’ during her final year at university. She has recently been accepted on a summer course to improve water, sanitation and hygiene in schools in Uganda, and will be mentoring 16-18 year olds in the UK sharing her experience and helping to break down barriers to architecture.

Want to know more? Register your interest to join Designing with dignity, Bangladesh in 2024.

Our community-led approach

Over a quarter of Bangladesh's population live in towns and cities. Rapid urbanisation, coupled with limited financial and physical capacity, has put significant strain on these areas.

To date, the Government of Bangladesh has mostly ignored the growth of informal settlements, or reacted by evicting squatters. New approaches to the urban context are needed.

“Throughout the world, slums upgrading is often done through investments in neighbourhood improvement that result in de facto security of tenure for the urban poor. This in turn allows families to incrementally improve their shelter conditions, thereby improving human capital, and leading to synergies in savings, employment and poverty reduction, and gradually incorporating informal settlements into city development.”
— Pro-poor slums integration / The World Bank

Global experiences show that slums upgrading requires strong engagement from urban poor communities for a number of reasons.

  1. Slums and informal settlements are unique and dynamic. No single solution is suitable for all situations. Engagement is essential to create locally relevant and appropriate solutions.

  2. Government delivery and private sector engagement can crowd out the poor. A community-led approach ensures that those involved in designing and implementing initiatives are also the beneficiaries.

  3. As governments are slow to address urban improvements for slums, community-led approaches are often the only alternative.

We've been working with residents of Jogen Babu Maath slum, in Bangladesh, since 2010. Together with the community committee we’re mobilising residents, providing training, encouraging financing/saving, and improving infrastructure.

 

Author: J. Ashbridge