Community

A person, not a problem: why we tell stories the way we do

Every photograph a charity publishes makes an argument about the person in it. It says who they are, what they’re capable of, and what they need from you. For decades, the charity sector has made the same argument over and over: here is someone poor, waiting for your help.

We don't accept this. The women we work with design, finance and build their own homes. They run savings groups, train as builders and are improving their communities without fanfare. A camera that only looks for hardship misses all of that. A story that only describes desperation leaves the audience knowing less than when they started.

What is ethical storytelling?

It’s the sharing of real life experiences with care, respect and consent. We must consider what we say, how we share a story, and what it means for the people in it once it’s out in the world.

At AzuKo, we hold ourselves to six things:

  1. Every story starts with why. Who is this story for, what do we want it to change, and are we the right people to tell it?

  2. Consent is a conversation, not a signature. People hear, in their own language, where their story will go, who might see it and what the risks are. They decide whether and how they're named, and they can change their mind.

  3. People are the experts on their own lives. They know their story better than we ever will. Our job is to listen closely and get the details right. They have the final word.

  4. The whole story. Not pity, and not a hero's tale either. As Chimamanda Ngozi Adichie said, the problem with stereotypes is “not that they are untrue, but that they are incomplete”.

  5. Do no harm, even if it means saying nothing. If a story can't be told safely and honestly, we don't tell it.

  6. Stories return home. Where possible, photographs and stories are given back to the people in them.

Underneath all six sits one question: how would I feel if this story were told about me?

We set an ethical storytelling challenge within Designing with dignity, our humanitarian architecture course. Each participant tells the story of someone they meet who inspires them, asking for their consent and focusing on what they’re achieving. One of our favourite moments is seeing those stories handed back to the people in them.

Behind the lens: Ananna and Arif

Photographers Ananna and Arif

Who holds the camera matters. Someone who knows a place sees things a visitor might miss, and the people being photographed know the difference too.

Ananna and Arif are local photographers and architecture students. On the banks of the Teesta river in northwest Bangladesh, they spent time with our team and communities, learning what life beside such a volatile river is like, and what people hope for.

We asked them how they approach the responsibility of photographing people’s lives:

  • Ananna: a more complete and honest story

For Ananna, photography carries a responsibility that goes beyond recording what's in front of her. “The way we frame a person, choose a moment, and tell a story can influence how others perceive them”, she says.

She is clear that this doesn't mean making everything look rosy.

“Photographing with empowerment in mind does not mean ignoring difficulties or presenting an unrealistically positive picture. It means telling a more complete and honest story, one in which people are seen as active participants in their own lives rather than passive recipients of help.”
— Ananna
Woman sewing in front of her house

One of her photographs shows a woman working carefully on a bright piece of fabric outside her home. “What stays with me most is the woman herself and the dignity of her everyday labour”, Ananna says. “The image invites viewers to notice her skill, effort, and individuality.”

Documenting this story with AzuKo and Nirapod Bangladesh Songstha has changed how she sees her own country, and her role in it. “It has made me deeply accountable for the position I hold behind the lens... Every photograph is a choice.”

  • Arif: see a person, not a problem

Arif's method starts with patience. “I usually watch first, staying a little to the side and letting a scene settle”, he says. “I wait for a moment when light, expression and movement meet, instead of asking someone to pose as a symbol of hardship.”

What he finds when he waits is the stuff a quick glance misses.

“A woman might stitch while keeping an eye on several children. Women pool small savings or share tools so no one is left without. Someone adapts her home or stall for flooding, heat or limited space... These things are not done for an audience. They are part of how people keep life going for one another.”
— Arif
Life along the river Teesta

He titled one of his Teesta photographs ‘Still Here’. Two children ride off, a young man walks his own path, and an older man sits by the river. “Three ages and three different journeys share the same landscape”, he says. “Generations change, but the stories of life and nature continue.”

His hope for anyone who sees his work is simple: “I want people to look at my photographs and see a person, not a problem.”

Beyond the photograph

Ananna and Arif noticed what we see every day. Women are already adapting their homes, pooling their money and looking out for their neighbours. AzuKo’s work starts from that strength. We can't build with women as equals and then describe them as helpless. Our co-design approach and storytelling must match.

Ethical storytelling doesn’t stop at the image. It shapes how we write, report and share what we learn:

  • We name the causes. Housing poverty isn't a natural state or a personal failing. It comes from who owns land, who can borrow money and who bears the brunt of a changing climate. A story that shows a damaged home without saying why leaves readers thinking that's simply how things are.

  • We're not the hero. We don't design for communities. We design with them, and the same goes for telling their stories. That's why we call the women we work with Homemakers: people who design, finance and build, not people who wait to be housed. We ask supporters to stand with them.

  • We credit what we learn. Much of what we know about building decent homes comes from women, and their communities. When we share those insights with others, we credit them.

  • We report honestly. We understand donors want numbers. But a figure next to a photo of someone looking desperate tells a story we don't believe. We show the work as it is: skilled, creative, collective, with the setbacks included.

This takes longer. Getting consent properly, understanding the context, and going back to communities with published stories all take time and money that our small team feels. We think it's worth it, because the alternative costs the people in the stories far more.

Learning to see

Ananna put it best: “Photography is as much about learning to see as it is about learning to take pictures.” That's true for anyone who tells stories about other people's lives, whether they're a charity, a journalist, or a volunteer. It is a responsibility.

Next time you see a photo or read an article from a charity, including ours, ask whose story it is and who chose how it was told. Ask whether the person in it would recognise themselves. Ask yourself, what have you learned about their humanity?

As Arif says, “If we keep looking only for problems, that may be all we ever see.”

 
 

Our community-led approach

Over a quarter of Bangladesh's population live in towns and cities. Rapid urbanisation, coupled with limited financial and physical capacity, has put significant strain on these areas.

To date, the Government of Bangladesh has mostly ignored the growth of informal settlements, or reacted by evicting squatters. New approaches to the urban context are needed.

“Throughout the world, slums upgrading is often done through investments in neighbourhood improvement that result in de facto security of tenure for the urban poor. This in turn allows families to incrementally improve their shelter conditions, thereby improving human capital, and leading to synergies in savings, employment and poverty reduction, and gradually incorporating informal settlements into city development.”
— Pro-poor slums integration / The World Bank

Global experiences show that slums upgrading requires strong engagement from urban poor communities for a number of reasons.

  1. Slums and informal settlements are unique and dynamic. No single solution is suitable for all situations. Engagement is essential to create locally relevant and appropriate solutions.

  2. Government delivery and private sector engagement can crowd out the poor. A community-led approach ensures that those involved in designing and implementing initiatives are also the beneficiaries.

  3. As governments are slow to address urban improvements for slums, community-led approaches are often the only alternative.

We've been working with residents of Jogen Babu Maath slum, in Bangladesh, since 2010. Together with the community committee we’re mobilising residents, providing training, encouraging financing/saving, and improving infrastructure.

 

Author: J. Ashbridge

Design is meeting needs

We attended a ‘design quality’ conference for the built environment. One workshop, ‘Winning the hearts and minds’ was summarised as, ‘Engaging the community to obtain a YIMBY instead of a NIMBY (not in my back yard),’ or ‘How to assure you get your design through planning without local opposition’.

This suggests quality design is not a result of quality engagement, but rather, engagement is simply a tool to gain people’s favour (and that we already know what quality design is, so why would we need to learn from those who live and work there?)

What our project with Emmaus St Albans shows is that quality engagement right from the outset is vital for design that does what it’s supposed to do - meet users needs, hopes and dreams.

We began working with homelessness charity Emmaus UK in collaboration with Ryder and CRASH. We led a participatory design process to define the ‘big idea’ for expansion of their building in St Albans. This building is responsible for housing, training and employing 33 formerly homeless people.

Emmaus UK supports over 700 homeless men and women every year, known as companions. The social enterprise arm of Emmaus UK - their shops - recycles or reuses 3,302 tonnes of items. The shops are central to the charity’s success. They provide opportunities for companions to rehabilitate, learn and grow, while supporting the financial sustainability of the charity.

We gained insight into the experience and needs of those using the building - the companions, staff, leadership and trustees through co-design workshops, interviews, focus groups, participatory photography, and most importantly conversations over cups of tea.

A consensus was reached to expand the storage and shop floor space, something that came as a surprise to the Chief Executive, who believed the companions would have chosen to expand the leisure space.

Companion
Companions

Since the completion of the building, “profitability went up 23%”. The CEO, Tony Ferrier, believes the expanded space and storage has allowed staff to better look after and store items, creating an improved experience for them and for customers.

The St Albans location has added resiliency to the greater Emmaus Hertfordshire branches. One staff member shares,

“It’s taken a bit of pressure off. We have another shop that isn’t doing quite as well. It still means that we’re keeping steady. [It’s] a safety net.”

Our early conversations with companions revealed that there was a fundamental issue with loading furniture and other goods into the shop. There were between 7 and 10 tonnes of furniture going through the front door each year, which caused “havoc” one companion described.

“It’s made a vast improvement on the shop. I could remember one time we were having to lug an item, trying to stack it in there and trying to lift [sofas, king sized beds and stuff like that] past customers without hitting them... trying to get it through that front door, which is not exactly the biggest.”
Companion

Friction with customers before the extension led to arguments. This friction was aggravated by the physical and psychological state the companions may be in at any particular time. One companion shared, “a lot of people that come in here they suffer from anxiety, depression… not able to talk to people. When I first moved in here, I had really bad anxiety”.

The new space has gone a long way to address the range of needs for the range of users. As a result of the building “you’re not banging around so much, you’re not trying to dodge customers” and “we don’t have customers diving on us before the furniture’s even been put up”.

Since construction, companions and staff have noticed a range of positive outcomes. Aside from, “it has made life a lot easier” the expanded space has ultimately resulted in:

  • Increased safety in the management of stock coming into and out of the shop - greater ease of working

  • More opportunities for companions to work and grow

  • Fewer mistakes, particularly around merchandising - greater confidence working on the shop floor

  • Reduced friction between companions and customers

  • A greater sense of place and belonging in the building

  • More professional layout of goods

These outcomes are a direct result of brilliant collaboration between companions, staff and customers. The shop has improved financial sustainability for the charity, the shopping experience for customers, and physical and psychological security for companions.

To learn more visit the project page.

 

Author: N. Ardaiz