How might building improvements support a homeless shelter become self-sustainable?
Emmaus St Albans is a charity which provides up to 33 homeless people with a safe home environment and the opportunity for employment. We worked with the residents to evaluate opportunities for expansion. Through a needs assessment and a series of design workshops we created a vision for extended retail space, which was built in 2017.
The expanded retail space has resulted in:
Increased safety in the management of stock coming into and out of the shop - greater ease of working
More opportunities for companions to work and grow
Fewer mistakes, particularly around merchandising - greater confidence working on the shop floor
Reduced friction between companions and customers
A greater sense of place and belonging in the building
More professional layout of goods