Addressing the homelessness crisis using a human-centred approach

  • Date: 2017 - 2019

  • Community: Barking, UK

  • Client: London Borough of Barking & Dagenham (LBBD)

In collaboration with the Community Solutions team at LBBD we asked, how might qualitative research enhance ‘big’ data to improve the resident journey through housing support? We conducted research within the borough to build a human-centred picture and better understand why people are ending up homeless.

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London, UK

London, UK



Working with AzuKo has helped us to bring more human centered understanding to our residents’ lives, particularly around homelessness.
— Pye Nyunt, Head of Insights & Innovation, LBBD

We sat down with the team at LBBD to reflect on the work and it’s outcomes.


The project was made possible with generous support from Paul Hamlyn Foundation